If you're new to us, you might be wondering
who we are and what we have to offer
Knowing a customer goes away feeling completely satisfied is what gives us satisfaction in the work we do! So it makes us really proud when we see the excellent feedback our customers have kindly given us.
|Take a look here >> Our customer reviews|
In these reviews, our customers rate us on 3 main aspects of our online shop:
customer service, delivery and quality of goods.
To explain who we are and what we have to offer, we thought we'd tell you a bit
about what we put into these 3 categories.
We truly know power tools. When you can’t get the answer, we’re the ones they tell you to ask. Some of our team members have a lifetime of experience with power tools. Not only do we know what you need to get the job done - we have that extra bit of insight that let's you get the job done right!
Our aim is to make our online shopping experience as pleasant as it is in our store! We can help you choose the right tool for the job and advise you on application, etc. If you have any questions or need some advice, then please feel free to contact us. We're on hand from Monday-Friday between 8am-5pm.
We don’t leave you high and dry after you buy from us. If an issue ever comes up, we will do everything we can to help you get a swift resolution. Customers who are within reach of our store also have the added benefit of using our repair service. Our Paslode-approved repair service is also available to anyone who needs it with our UK-wide collection and return - those who have used our service have testified to the benefits!
We're certified as a safe and secure online store for you to use! As a Trusted Shop, you can rest assured with peace of mind as any purchase you make of up to £2500 is fully protected.
DPD are our main national courier. They provide you with a fast and secure delivery service. UK standard delivery is usually FREE and next day on orders over £99.
DPD deliveries can be tracked easily online. DPD also give you a handy 1 hour delivery window in which your order will arrive, so you have a better idea of when to expect it without having to wait around all day!
... for the biggest power tool brands in the UK! So you know you're getting nothing less than the highest quality tools - just as you would expect from these top brands. These manufacturers entrust us to supply you with their professional tools. Plus we have very good relationships with them which allows us to get great deals on their products, which in turn allows you to get the best deals possible!
We like to take the extra time to make sure your tools are as they should be before they leave our shop. We do this because we don't want you to end up with problems that you don't have time for! A quick check, like a simple plug in and switch on, before delivery can save a whole lot of hassle later on. Plus we give any Honda generator we sell a full inspection and test run before delivering it to you.
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