FAQs



I have forgotten my password. How do I reset it?

Go to our customer login page here. Click on ‘Forgot your password?’ and follow the instructions. We will send you an email with a password reset link. Click on the link and follow the instructions. Your password should now be reset. If you do not receive a password reset email then contact us here. Please check your junk email folder before doing this.


Where do you deliver to?

We ship throughout the UK and Ireland. This includes the Scottish Highlands, Scottish Islands, UK Islands and the Channel Islands. See the full list of places that we deliver to here.

We are currently unable to ship to Northern Ireland and the Republic of Ireland. We hope to be able to deliver here again soon.


Can I use different billing and shipping addresses?

Yes you can.


Can I have a VAT invoice for my order?

We will put a hard copy invoice in your parcel. If you need an electronic copy then email sales@kelvinpowertools.com.


Do you offer discounts?

Our online prices are the best that we can offer. If you are buying a large quantity of a product then email sales@kelvinpowertools.com and we will see if we can do anything for you.

We do not typically offer discount codes. If we do, they will be offered exclusively in our newsletter which you can sign up for at the bottom of this page.


A product is showing in stock but it will not let me order it. What do I do?

Some products have limited delivery options. The quantity, weight (over 30kg), dimensions (longer than 1.2m) and inclusion of combustible items (gas, batteries, etc.) can all affect your available delivery options. Your delivery postcode may also restrict your options. Try amending your choice of goods.

If a product is showing in stock but it will not let you add it to your basket and says ‘Email me when back in stock’, this means that the last remaining stock is in someone else’s basket.


The checkout will not accept my postcode. What do I do?

We may not be able to deliver the product(s) that you have in your basket to your address. The quantity, weight (over 30kg), dimensions (longer than 1.2m) and inclusion of combustible items (gas, batteries, etc.) can all affect your available delivery options. Try amending your choice of goods.

We are currently unable to ship to Northern Ireland and the Republic of Ireland. We hope to be able to deliver here again soon.


My payment did not go through. What do I do?

Try to process the payment again or try another method of payment like PayPal.

If you are experiencing problems when you are entering your card’s 3D secure code then you will need to contact your bank to resolve this. The checkout is on your bank’s website at this stage.

The most common reasons why a payment will not go through are:

  • The transaction took too long to complete
  • The bank declined the order due to its high value
  • A poor Internet connection


How do I Click & Collect?

The product(s) that you want must be in stock. Add the product(s) to your basket and then click on ‘Go to checkout’. Click on ‘Collection - Glasgow store’. Click on the till icon that says ‘Pay in store’. Fill in the required information and click on ‘Place order’. You will see an order confirmation page and you will also receive an order confirmation email. We will contact you when your order is ready to collect. Please do not come to our store before then.


When will I receive my goods?

If the product is showing in stock, it depends on what delivery option you choose at the checkout. See our different delivery options and times here. Please note that there is a 3pm cut-off for next working day delivery. Our working days are Monday-Friday.

If the product is showing 3-4 days dispatch it is out of stock so we will need to order it in for you. Please note that it may take longer than the estimated 3-4 working days to receive stock from the supplier.

You will receive an email from us to let you know when your order has been dispatched. The email will allow you to track your order or you can do it here (excludes Royal Mail). If your order is being delivered by DPD or APC then you will receive an email and/or text from them with a 1 hour delivery window.


How do I track my order?

You can track your order here.


My goods arrived damaged. What do I do?

Let us know as soon as possible by emailing pictures of the damaged goods, the damaged parcel packaging and the courier label to sales@kelvinpowertools.com.



Why has my product’s manufacturer seal been opened?

Before we dispatch an order, we often open the case/box to ensure that the correct machine is being supplied and that all of the components are there. We also like to make sure that the machine is working and in perfect condition.

We also achieve our great competitive pricing by adding/removing batteries, chargers and cases to/from machines. If we did not do this then we would not be able to offer such pricing. Please rest assured that your product is brand new (we do not sell used goods).


Why is my product not packaged in a branded box?

We achieve our great competitive pricing by sometimes removing batteries, chargers and cases from machines and selling all of the components separately, e.g. as a body-only tool. If we did not do this then we would not be able to offer such pricing. If your product has been split from a full tool kit, we will package it in unbranded packaging. Please rest assured that your product is brand new (we do not sell used goods).


How do I return something?

See our returns information here.


How do I make a warranty claim?

If your product has become faulty and it is still under warranty then email workshop@kelvinpowertools.com.


Can you service and/or repair my machine?

We are an approved service and repair centre for different power tool and machinery brands. You can see the full list of brands and machines that we service and repair here.

If your machine needs a service and/or repair then email workshop@kelvinpowertools.com.

For Paslode nail guns contact our workshop via our website here.

For other nail gun brands contact our workshop via our website here.

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